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Net Promoter Score (NPS) Results 2023

We are happy to share the news with you regarding our recently concluded Net Promoter Score (NPS). This year has marked an important milestone as it is the first time we conducted the NPS survey since the transition from Greif to FPS. We have achieved remarkable results that demonstrate our commitment to our Business Priority of Customer Service Excellence and Experience.

NPS results for FPS from 2015 to 2023

Since 2015, we have measured FPS’s customer service performance via the established Net Promoter Score (NPS) method to listen to the voice of our customers. Over the last few weeks, our customers had the chance to give their honest feedback on doing business with FPS. The survey was closed last week and we can reveal that in 2023, the global NPS result for FPS is 81 points. This result means an increase of 9 points compared to the previous score of 72 from 2021. An NPS of 55 is considered Best In Class in the manufacturing industry and any Net Score more than 70 is considered World Class.

We conduct the NPS survey periodically with an independent company to ensure the reliability and consistency of the results. We had customers participating in the survey from all around the world from various industries, representing opinions from different viewpoints.

The survey results are the voices of our Customers. This performance reflects the hard work, dedication, and collaboration of each and every member of our Team. Moving forward, we will leverage the valuable insights and feedback from our customers and take action to improve our services, quality and relationships and exceed customer expectations.

We want to thank you for your partnership and loyalty in the previous years and we look forward to our future together as we strive to continue to be your first, safest and sustainable choice in flexible industrial packaging.